Privacy
Privacy Policy
DocPlainly Privacy Policy
Consumer service and location
DocPlainly is intended for adults in the United States. We design the service for consumer use, not enterprise, employer, school, healthcare provider, or government use.
What information we process
When you submit a document for explanation, the app processes the document file, extracted text, prompts, and follow-up questions to provide the requested explanation. Documents may contain sensitive personal information, including legal, financial, employment, housing, account, or identification information. We process this information only to provide and protect the service requested by you.
File handling
Uploaded images and PDFs are processed to generate the explanation you requested. DocPlainly does not save the original uploaded file in local history or cloud history. We do not intend to retain uploaded document files on our servers after processing is complete, except where temporary technical processing is strictly necessary to complete the requested analysis, protect the service, troubleshoot a request, or comply with law.
Saved history and cloud storage
Saving is optional. DocPlainly does not automatically save an explanation to history. You choose whether to save an explanation, and where to save it.
Paid subscribers may have these save options:
- Local browser history. Saved explanations stay in your browser on your device until you delete them, clear browser storage, or remove account data from that device. Local history does not sync to other devices.
- Cloud history with a customer-held recovery key. Cloud saved explanations are encrypted before they are stored. You are responsible for keeping the recovery key. If you lose it, DocPlainly cannot recover that cloud history.
- Cloud history with DocPlainly-secured key storage. Cloud saved explanations are encrypted before they are stored, and DocPlainly keeps a protected key wrapper so signed-in devices can unlock cloud history more easily. This option is not customer-only key custody or zero-knowledge storage because authorized backend systems can help unlock the cloud history after account authorization. The key wrapper is designed to move to AWS KMS in the future.
Saved history may include explanation text, summaries, extracted document text, source references, follow-up questions, follow-up answers, generated document titles, reminder-related labels, and metadata needed to operate saved history. The original uploaded file is not stored in saved history or cloud history.
Retention periods
Original uploaded files are not intended to be retained after processing completes. Local saved history remains on your device until you delete it or browser storage is cleared. Cloud saved explanations remain until you delete them, use a cloud-history reset/delete option, close/delete your account, or an enabled auto-delete period applies. Document reminders are kept until they are sent, canceled, deleted, or no longer needed for service records. Support/contact records and operational logs may be retained for a limited period for security, abuse prevention, troubleshooting, legal compliance, and service operations.
Third-party processing
To generate explanations, document contents may be sent to AI processing providers such as OpenAI. OpenAI's applicable terms, policies, security commitments, service availability, and technical limitations also apply. We do not sell document content or use document content for advertising.
Service providers
We use service providers to operate DocPlainly. These may include hosting and serverless infrastructure providers, database/authentication providers, AI processing providers, payment processors, and email delivery providers. Examples include Vercel, Supabase, OpenAI, Stripe, and Resend. These providers process information only as needed to provide, secure, bill for, or support the service.
AI and model training
DocPlainly does not use your uploaded documents, saved explanations, cloud history, or follow-up questions to train DocPlainly-owned AI models. We use customer content to provide the explanation, answer follow-up questions, operate user-requested saved history and reminders, prevent abuse, troubleshoot, and maintain the service. AI providers may have their own service terms and data-handling commitments.
AI output
AI-generated explanations may be incomplete or incorrect. We process your document to provide a plain-language explanation, but you should compare important details with the original document before acting on the result.
Access controls
We limit access to account and service data to people and systems that need it to operate, secure, troubleshoot, support, bill for, or comply with legal obligations for DocPlainly. Original uploaded files are not intended to be retained after processing. For customer-held recovery-key cloud history, DocPlainly cannot recover encrypted cloud history if the key is lost. For DocPlainly-secured key storage, authorized backend systems can unlock cloud history after appropriate account authorization, so we do not describe that option as customer-only or zero-knowledge.
Security
We use encryption in transit and at rest for server-side data that we maintain, and we use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Age restriction
This app is intended only for adults age 18 and older. We do not knowingly permit children to use the service.
Breach response
If a security incident affects information covered by applicable law, we will investigate and provide notices required under applicable federal or state law. When appropriate, we will describe what happened, what information was involved, what we are doing, and steps affected users can take.