Help & FAQ
Answers about how DocPlainly works, how your data is handled, and where to send account or privacy requests.
DocPlainly explains visible document wording. It is designed to make dense language easier to read and compare with the original document.
For quick definitions while reading, use the plain-English glossary.
Using the app
Any everyday document with complex language, dense wording, or terms that are difficult to understand. If you have ever read something and thought "what does this actually mean?" — this app is for that. Upload it and get a clear explanation of what is happening, what is changing, or what details deserve a closer look.
Upload a clear JPEG or PNG image, or a PDF with 10 pages or fewer. The selected file is sent to OpenAI so the AI can read the visible text and return a clear breakdown of what the document says: key points, important details, dates, amounts, and context. Once the explanation is ready, you can ask follow-up questions about specific sections.
The AI does its best to explain what is written in the document, but AI can make mistakes or miss context. Clear images and readable PDFs work best. Check important dates, amounts, names, and actions against the original document before relying on an explanation.
You can upload JPEG and PNG images up to 7 MB, or PDFs up to 10 MB and 10 pages. A PDF counts as one upload toward the monthly upload limit while these page and size limits are in place.
The app currently works best with English-language documents. Support for additional languages is on the roadmap — including the ability to upload a document in one language and receive an explanation in another, so language is never a barrier to understanding what you are reading.
The free plan includes 5 document uploads and 20 follow-up questions per month. Paid plans increase monthly uploads and follow-up questions. Limits reset at the start of each usage period.
Privacy & your data
Uploaded images and PDFs are processed to generate the explanation. The original uploaded file is not saved in local history or cloud history, and is not intended to be retained after processing completes.
Saving is optional. Free accounts can save up to 3 explanations in local browser history on the device they used. Paid subscribers can keep more saved explanations and add encrypted cloud history with their own recovery key or DocPlainly-managed access. Local history stays in that browser on that device. If you keep your own recovery key, DocPlainly cannot recover cloud history if the key is lost. DocPlainly-managed access is easier across signed-in devices, but it is not customer-only key custody.
Yes. Delete individual explanations from the result screen, or clear saved history from your profile settings. Encrypted cloud history can also be set to auto-delete after 1 year. Deleting your account removes account data DocPlainly keeps to operate the account. For a formal data deletion request, use the Contact page.
Only you. Explanations are generated for your personal use and are not shared with other users, advertisers, or third parties. We do not sell or monetize your document content.
DocPlainly does not use uploaded documents, saved explanations, cloud history, or follow-up questions to train DocPlainly-owned AI models. Document content is sent to OpenAI for processing, and OpenAI terms, policies, availability, and technical limitations also apply to that processing.
Do not upload documents you do not have permission to use. Avoid unnecessary sensitive details by cropping to the section you want explained before uploading.
Plans & billing
The free plan includes 5 document uploads per month, 20 follow-up questions per month, copying explanation text, and up to 3 saved explanations in local history on one device. Paid plans add higher limits, more saved history, PDF/email export, and optional encrypted cloud history. Cloud history, when enabled, stores encrypted saved explanation data and never the original uploaded file.
Use the Pricing page to choose a plan. Paid checkout and billing management should happen through Stripe-hosted checkout or the Stripe customer portal when available for your account.
The free plan lets you try the core explanation flow before choosing a paid plan.
Paid subscriptions should be cancellable through the billing portal when billing is active for your account. Cancellation affects future renewals; used plan periods may not be refundable unless required by law or stated otherwise.
Go to your account or billing controls when available. If you need help finding the right billing path, use the Contact page.
Payment details are handled by Stripe-hosted checkout or the Stripe customer portal, not stored in DocPlainly frontend code.
Getting help
Use it as a plain-language guide to help you understand wording. It is not professional advice. For important decisions, check the details with the person, company, agency, or organization connected to the document.
Use the Contact page to let us know. Include a brief description of what the explanation got wrong. We take accuracy reports seriously and review every one.
Send a message through the Contact page. We read every submission and respond to all reasonable requests, usually within one business day.
We read every message and respond to all reasonable requests.